Frequently Asked Questions

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1. It is compulsory for any Non-resident, Indian/ Foreigner to produce their passport at the time of check-in.
2. It is compulsory for any Indian national to carry a valid identity proof, including a photo id and produce it at the time of check-in.

1. All reservations can be cancelled up to 14 days prior to the date of arrival without incurring cancellation fees.
2. A reservation that is cancelled within 14 days of arrival will be applicable to the following retention charges.
   • Duration of stay 1 – 3 nights – Retention 1-night charge
   • Duration of stay 3 – 7 nights – Retention 3-night charge
   • Duration of stay 7 nights + – Retention 50% of total stay
3. Any reservations for the Peak Period ( 21st Dec – 3rd Jan) cancelled 14 days prior to the check-in will incur 100% cancellation charges and a month prior 50% of the total amount.
4. Reservation will be held up to 1800 hrs on the day of arrival unless prior information for late check-in has been provided. A reservation that is neither cancelled nor taken up by the client by the stipulated time, will be classed as a no–show.
5. In such a situation, a 100% no-show charge will be implemented and any further nights included in the reservation will be automatically cancelled.

1st May 2023 – 30th April 2024

Inclusions

• • American breakfast
  • Welcome drink on arrival
  • Complimentary airport transfers
  • Complimentary Wi-Fi in the resort

All daily rates are subject to GST. GST varies according to tariff therefore for tariffs up to Rs. 7500/- GST will be 12%. Tariffs over Rs. 7500/- will be charged at 18% GST. Taxes may vary as per Government law and rules and will be charged as per the law.

Compulsory Gala dinners on the 25^th and 31^st of December will be charged extra.

Compulsory Gala Dinner Charges are as below:

1. 1. 25th December
      INR 5000 plus applicable GST tax per person
      INR 2500 plus applicable GST tax per child (5 – 12 years)
   2. 31st December
      INR 7000 plus applicable GST tax per person
      INR 3500 plus applicable GST tax per child (5 – 12 years)

1. All daily rates are subject to GST. GST varies according to tariff therefore for tariffs up to Rs. 7500/- GST will be 12%. Tariffs over Rs. 7500/- will be charged at 18% GST. Taxes may vary as per Government law and rules and will be charged as per the law.
2. All daily rates are subject to applicable Government GST rates. Taxes may vary as per Government law and rules and will be charged as per the law.
3. The luxury tax applicable will be as per the Government of India regulations. Any increase in Government levies will be extra.

Prices are subject to change without notice.

The room can accommodate a maximum of 3 adults or 2 adults with 2 children below 12 years.

1. A child between the age of 0-2 years is classed as an infant and will be considered free of charge. A cot for the same will be provided on a complimentary basis – subject to availability.
2. A child between 5 – 12 years will be charged at the applicable extra child rate.
3. A child above 12 years will be considered as an adult, and extra adult charges will be applicable.

The hotel check-in time is 14:00 hrs and checkout time is 12 noon.

1. For arrivals at the hotel prior to 0700 hrs, the reservation needs to be made and held from the previous night.
2. For arrivals between 0700 hrs – 1300 hrs, a request for early check-in can be made and will be subject to availability.

Likewise, for late check-outs, a request can be made to the hotel and will be subject to availability.